Help is just a phone call away. We've been helping people get set-up, get results, and win shows since day one. We can usually diagnose the problem the first time you call. To help us help you, keep detailed notes as you plate....temperatures, amps, volts, the size of the items you're plating, what metal it's made from etc. You can also login to our Support Section and use our Troubleshooter to diagnose your problem.