Knowledgebase: Customer Service
I placed an order recently. When I go to the Order History page, it shows the tracking number, but when I click on it, the shipping company's web site gives an error. Why?
Posted by Lance Caswell on 05 August 2005 07:19 PM
It's possible that the shipping company has not updated their tracking database to include your shipment yet. Please allow another day for the shipping company to update their system. If, after a day, your shipment is still not found, please contact us.

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