I live in Alaska, Hawaii, Puerto Rico or have an APO address or live somewhere else not on the US mainland. Are there restrictions to what I can order?
Unfortunately, yes. Because some of
our products are ORM-D or Hazardous Goods, they cannot be shipped by
air or through the US Mail. Please contact us and we will attempt to
find a solution for you.
I live in Puerto Rico and wish to order from your web site.
You can order, and we can ship, non hazardous items to PR by UPS Ground, 2 Day or Next Day Service. To order, make sure your customer profile lists Puerto Rico as your country, not USA, and that you use a valid delivery address. To order hazardous ...
I live outside the USA. How can I order from you?
Canadian, European and Australian customers must contact the Caswell Inc. distributors in their region. Customers from other countries can order on our web site. First make sure that the item you wish to order can be shipped to you. Many items are ...
I placed an order recently. When I go to the Order History page, it shows the order but the tracking number is unavailable. Why?
Please allow 3 business days for the tracking number to be updated on our web site. If three full days have passed, please contact us and we will inform you of the status of your order.
My order was damaged during shipment. What should I do?
Please keep the original packaging and the damaged product. If a chemical is leaking, please contact us by phone immediately to determine the safest method of disposal. If no chemicals are leaking, please contact us and include your order number or ...
My order is missing an item or has an incorrect item. What should I do?
Please contact us and include your order number or invoice number. We will arrange a replacement ASAP, as well as pickup of the incorrect item.