I placed an order over the phone. Can I see it on your web site?
If you had already created an account on our web site, you should be able to see any orders placed by mail or phone in your order history. The email on the online account, and the email you gave us when you ordered must match.
New Web Site Changes
On Saturday August 22, we launched our new web site at caswellplating.com Please note ALL existing customers will have to reset their passwords at https://caswellplating.com/login.php?action=reset_password Some of the new features of our web site ...
I placed an order recently. When I go to the Order History page, it shows the order but the tracking number is unavailable. Why?
Please allow 3 business days for the tracking number to be updated on our web site. If three full days have passed, please contact us and we will inform you of the status of your order.
I live in Puerto Rico and wish to order from your web site.
You can order, and we can ship, non hazardous items to PR by UPS Ground, 2 Day or Next Day Service. To order, make sure your customer profile lists Puerto Rico as your country, not USA, and that you use a valid delivery address. To order hazardous ...
I placed an order recently. When I go to the Order History page, it shows the tracking number, but when I click on it, the shipping company's web site gives an error. Why?
It's possible that the shipping company has not updated their tracking database to include your shipment yet. Please allow another day for the shipping company to update their system. If, after a day, your shipment is still not found, please contact ...
I live outside the USA. How can I order from you?
Canadian, European and Australian customers must contact the Caswell Inc. distributors in their region. Customers from other countries can order on our web site. First make sure that the item you wish to order can be shipped to you. Many items are ...