I placed an order recently. When I go to the Order History page, it shows the order but the tracking number is unavailable. Why?
Please allow 3 business days for the tracking number to be updated on our web site. If three full days have passed, please contact us and we will inform you of the status of your order.
I placed an order recently. When I go to the Order History page, it shows the tracking number, but when I click on it, the shipping company's web site gives an error. Why?
It's possible that the shipping company has not updated their tracking database to include your shipment yet. Please allow another day for the shipping company to update their system. If, after a day, your shipment is still not found, please contact ...
I placed an order over the phone. Can I see it on your web site?
If you had already created an account on our web site, you should be able to see any orders placed by mail or phone in your order history. The email on the online account, and the email you gave us when you ordered must match.
My order was damaged during shipment. What should I do?
Please keep the original packaging and the damaged product. If a chemical is leaking, please contact us by phone immediately to determine the safest method of disposal. If no chemicals are leaking, please contact us and include your order number or ...
My order is missing an item or has an incorrect item. What should I do?
Please contact us and include your order number or invoice number. We will arrange a replacement ASAP, as well as pickup of the incorrect item.
How Do I Order From Canada?
Customers in Canada can order from: Caswell Canada Palmerston, ON Phone: 1-855-317-4867 Fax: (905) 985-2145 firstname.lastname@example.org http://www.caswellcanada.ca