General Questions
I placed an order recently. When I go to the Order History page, it shows the order but the tracking number is unavailable. Why?
Please allow 3 business days for the tracking number to be updated on our web site. If three full days have passed, please contact us and we will inform you of the status of your order.
I placed an order over the phone. Can I see it on your web site?
If you had already created an account on our web site, you should be able to see any orders placed by mail or phone in your order history. The email on the online account, and the email you gave us when you ordered must match.
Buying From Your Distributors Is Too Expensive. Can't I Just Buy From Caswell In the USA?
Using Australia as an example: At first glance, it would seem that the Australian prices are not a good deal, but let's examine the facts: 1. A 1.5 Gallon Nickel Plating Kit is $139.70 USD from the USA 2. The same kit from Australia is $295.38 AUD 3. ...
My order is missing an item or has an incorrect item. What should I do?
Please contact us and include your order number or invoice number. We will arrange a replacement ASAP, as well as pickup of the incorrect item.
My order was damaged during shipment. What should I do?
Please keep the original packaging and the damaged product. If a chemical is leaking, please contact us by phone immediately to determine the safest method of disposal. If no chemicals are leaking, please contact us and include your order number or ...
I placed an order recently. When I go to the Order History page, it shows the tracking number, but when I click on it, the shipping company's web site gives an error. Why?
It's possible that the shipping company has not updated their tracking database to include your shipment yet. Please allow another day for the shipping company to update their system. If, after a day, your shipment is still not found, please contact ...
Distributors
Canada --------- Palmerston, Ontario Phone: 1-855-317-4867 Fax: (905) 985-2145 caswellcanada@icloud.com http://www.caswellcanada.ca Europe -------- Caswell Europe http://www.caswell-europe.co.uk Australia -------------------------- 6/7 Nevada Crt ...
What are the dimensions of your plating tanks?
1 Gal Tank - 7.5" ID x 6" Deep 2 Gal Tank - 9" ID x 8.5" Deep 3.5 Gal Tank - 11" ID x 9" Deep 5 Gal Tank - 11" ID x 13" Deep 6 Gal Tank - 11" ID x 16" Deep 20 Gal Tank - 12W x 24L x 18H
What is your return policy?
Returning Goods: Returns may be subject to a 15% restocking fee. Before returning products, you should attempt to remedy any problems by calling us to receive technical advice. Our plating kits use basic electrochemical reactions that have been used ...
International Shipping Quotes On Hazardous Or ORM-D Items
We are commonly asked for shipping quotations to international destinations. Here are some important things to know before requesting a quote from us. 1. We have distributors in Canada, England and Europe, and Australia. If you live in one of these ...
How can I calculate surface area of odd shaped parts?
Use our tool at http://www.caswellplating.com/surface.html
Password and Login Problems
If you have forgotton your password, please use our password retrieval system to have it reset. Make sure to check your Spam filter to ensure you receive this mail. If all else fails, please call us at 315 946 1213, or create a ticket.
What is the password for the MSDS online?
You no longer need a password to download SDS. Just click the link on each page to download it.
Do you have a tool to help me calculate surface area?
Yes. See http://www.caswellplating.com/surface.html
How Do I Access The Online Downloadable Manual
After placing your order, look on the Order Confirmation page for your link. You will also receive a link on your order confirmation email.